How does fixed-price, outcome-based delivery work?
Before any work starts we agree measurable success criteria in writing and record a baseline. You get a fixed price for delivery — never hourly billing for outcome work. After go-live the result is measured against those criteria, and if a shortfall is attributable to our delivery, we remediate at our cost. Read the full terms.
Why don't you publish rates or prices?
Every engagement is scoped to your systems, data and outcome, so a generic price would mislead. Instead we commit to process: a consultation, then a written fixed-price proposal with success criteria within five business days. No obligation, no hourly meter.
Who is accountable, and why don't you publish names?
We don't publish people or client names. You meet the principal architect who would lead your work at the first consult — the same person accountable through go-live and measurement. What we publish is what you can verify: our terms, our standards and how we work.
How do you handle security, data residency and AI risk?
Minimum-necessary data access under the MSA. Sovereign deployments run on your infrastructure with a local model, and the zero-egress controls are verified by a witnessed test at acceptance. Any AI touching a consequential decision keeps a human in the loop by design, identifies itself as AI, and is never trained on your data. Our Responsible AI commitment is contractual.
Is the fixed-price Outcome Contract the only way to work with you?
It is the lead offer, and the right one whenever a result can be defined and measured. It isn't the only one. Where the outcome isn't defined yet we run a paid Discovery phase first — fixed fee or time-and-materials — that produces the success criteria, baseline and fixed price for delivery. For pure advisory work we offer time-and-materials consulting with an agreed scope. Delivery is always fixed-price.
What does the five-business-day proposal contain?
Success criteria with their measurement methods, the baseline we'd measure, the fixed price, the client dependencies we rely on, the measurement date and the remediation bound. If the outcome can't yet be defined, we propose a paid Discovery phase first — fixed-fee or time-and-materials — that produces the criteria, baseline and fixed price for delivery.